The user has the right to cancel the ordered services, specifically the "FundingTraders Trading Evaluation," within 14 days of purchasing the services. This cancellation period begins from the date of purchase and ends on the 14th day following the purchase date.
Eligibility for Refund
To be eligible for a refund during the 14-day cancellation period, the user must not have initiated the use of the services by opening any orders on the Evaluation account. If the user has already initiated the use of the services, this refund policy no longer applies, and refunds will not be issued.
Requesting a Refund
To request a refund within the specified cancellation period, the user must contact our customer support team at email@example.com and provide the following information:
- Full name
- Account Number
- Date of purchase
- Reason for requesting the refund
Upon receiving a valid refund request, we will process the refund within 2 business days. The refund will be issued using the same payment method used for the original purchase. Please note that it may take some time for the refunded amount to appear in your account, depending on your payment provider's policies.
The refunded amount will be equal to the total cost of the services as specified in the original purchase, minus any applicable fees or charges. If any discounts or promotions were applied to the original purchase, the refund amount will reflect the discounted price.
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at firstname.lastname@example.org.
By purchasing the FundingTraders Trading Evaluation services, you agree to adhere to and be bound by this refund policy
COMPANY: MCF Group FZCO
ADDRESS: IFZA Business Park, DDP - 001, A1 - 3641379065, Dubai
A copy of this agreement is available for both parties on app.fundingtraders.com / Client Section