Refund Policy
Cancellation Period
The user has the right to cancel the ordered services, specifically the "FundingTraders Trading Evaluation," within 14 days of purchasing the services. This cancellation period begins from the date of purchase and ends on the 14th day following the purchase date.
Eligibility for Refund
To be eligible for a refund during the 14-day cancellation period, the user must not have initiated the use of the services by opening any orders on the Evaluation account. If the user has already initiated the use of the services, this refund policy no longer applies, and refunds will not be issued.
Requesting a Refund
To request a refund within the specified cancellation period, the user must contact our customer support team at support@fundingtraders.com and provide the following information:
- Full name
- Account Number
- Date of purchase
- Reason for requesting the refund
Refund Process
Upon receiving a valid refund request, we will process the refund within 2 business days. The refund will be issued using the same payment method used for the original purchase. Please note that it may take some time for the refunded amount to appear in your account, depending on your payment provider's policies.
Refund Amount
The refunded amount will be equal to the total cost of the services as specified in the original purchase, minus any applicable fees or charges. If any discounts or promotions were applied to the original purchase, the refund amount will reflect the discounted price.
Contact Information
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at support@fundingtraders.com.
By purchasing the FundingTraders Trading Evaluation services, you agree to adhere to and be bound by this refund policy
COMPANY
MCF Group FZCO
ADDRESS
IFZA Business Park, DDP - 001, A1 - 3641379065, Dubai
WEBSITE
https://fundingtraders.com/, https://app.fundingtraders.com/
EMAIL
support@fundingtraders.com
A copy of this agreement is available for both parties on app.fundingtraders.com / Client Section
The content on this website is intended solely for studying purposes related to trading on financial markets. It does not provide any specific investment recommendations, business advice, investment opportunity analysis, or general recommendations regarding investment instrument trading. Trading in financial markets involves high risk, and it is advised not to risk more than one can afford to lose.
The company does not offer any investment services listed in the Capital Market Undertakings Act. The information on this site is not intended for residents of any country or jurisdiction where such distribution or use would violate local laws or regulations.
The company is not a broker and does not accept deposits. Hypothetical or simulated performance results have certain limitations. Unlike an actual performance record, simulated results do not represent actual trading. Also, because the trades have not actually been executed, the results may have under-or-over compensated for the impact, if any, of certain market factors, such as lack of liquidity. Simulated trading programs, in general, are also subject to the fact that they are designed with the benefit of hindsight. No representation is being made that any account will or is likely to achieve profit or losses similar to those shown.
This website is owned and operated by MCF GROUP of FundingTraders of DSO-FZCO-24876 IFZA Business Park, DDP, 26656 - 001, A1 - 3641379065 Dubai UAE and RSRD Limited of Suite C Level 7, World Trust Tower, 50 Stanley Street Hong Kong.